Frequently Asked Questions
| My computer won’t charge?
You can try changing the socket or charging cable and check if the light next to the charging port lights up. Please note that the charging port is on the left side of the laptop. If it does not work, the charger is broken.
| Your computer won’t turn on?
Make sure your laptop is charging. Once the charging cable is plugged in, the light on the charging port will indicate that it's charging. Note that the charging port is on the left side of the laptop. To power it on, press and hold the power button for 3-4 seconds.
| How do I turn on the keyboard backlight?
Please press "Fn" and "F9" at the same time to activate the backlit keyboard.
| Is it possible to add an external microphone?
Yes, it will be automatically recognized after insertion.
| What to do if your computer is stuck on the welcome screen?
If there is a problem with the memory stick, it is recommended that you try unplugging and plugging the memory stick back in when the computer is turned off, or insert only one memory stick.
| Why does a 1TB drive only show half of its memory?
The problem of only having 475GB of hard drive space may be caused by not partitioning the disk. You can follow the steps below to manually partition the disk. 1. Open the Disk Management tool: Press the Win+R key combination on your keyboard, enter "diskmgmt.msc", and press Enter to open the Disk Management tool. 2. Create a new simple volume: Right-click the compressed unallocated space and select "Create new simple volume". Follow the prompts to set the volume size, drive letter, file system, and other information. Finally, click "Finish".
| Bluetooth and Wi-Fi are not working?
Please try restarting your computer. If Wi-Fi/Bluetooth still doesn't work, we'll refer the issue to a qualified technician.
Please provide detailed photos so we can help you resolve the issue. 1. Open Device Manager and click the network adapter you provided. 2. Open the network icon in the lower-right corner of the taskbar and provide a photo.
| Battery usage too fast?
Battery consumption is related to certain settings of the laptop and the content running in the background. You can try the following measures to save unnecessary energy and extend the battery life of the laptop. 1. Optimize system settings (1) Adjust screen brightness: Appropriately reducing the screen brightness can significantly extend battery life. (2) Close unnecessary background programs: Close unnecessary programs through the task manager to reduce power consumption. (3) Activate power saving mode: Most laptops provide a power saving option, which automatically adjusts system performance to save power after activation. 2. Reasonable use of external devices (1) Reduce the use of external devices: External devices such as mice and keyboards consume a lot of power. Try to unplug them when not in use. (2) Reasonable use of Wi-Fi and Bluetooth: Although these functions are convenient, they also consume a certain amount of power. Therefore, you can turn them off when not in use. Through the optimization and adjustment of the above aspects, you can effectively solve the problem of excessive power consumption of laptops and improve battery life.
| How to extend the life of a laptop battery?
You can try one of the following:
· Use the function keys to adjust the display brightness.
· If you're not using Wi-Fi, enable airplane mode. · Remove any unused USB devices.
· Close unused apps, especially those that use a lot of memory.
| Is there something wrong with my laptop if the LED indicator light isn't on?
Check your power adapter and battery to make sure they are properly connected and installed. You can also remove the power adapter and battery, wait one minute, then reconnect the power adapter to a power outlet and reinstall the battery.
If the problem persists, contact your dealer for assistance.
| What should I do if my laptop's touchpad doesn't work?
Press the Fn+ESC key combination.
| My laptop keyboard isn't working because the text cursor keeps moving. How can I fix this?
When using the keyboard, make sure the touchpad is not being pressed by anything.
You can also disable the touchpad by pressing the Fn + ESC key combination.
| My laptop speakers don't work when playing music or videos. What should I do?
Press the Fn + key combination to increase the volume.
Check to see if your speakers are muted.
Check to see if you have headphones connected to your laptop. If so, remove them.
| When I turn on my laptop, the power indicator light comes on but nothing appears on the screen. What should I do?
Press and hold the power button for at least 10 seconds to force shut down the laptop. Check that the power adapter and battery are properly connected/plugged in, then restart the laptop.
| My laptop boots very slowly and the operating system takes a long time to boot. What should I do?
Try closing programs you don't want to run at startup, or remove non-preinstalled and non-built-in applications, and then restart the notebook.
| What should I do if my mini console won't turn on?
Please confirm whether the power is on. If it is not on, the power cord is broken and you need to try another one. If the power is on normally, there may be no HDMI output or the hard drive is damaged.
| What should I do if my mini console can't connect to multiple screens?
Please confirm whether the HDMI cable can be used normally. If the cable is fine, the HDMI interface may be damaged or there is no connection protocol.
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